TIJUANA .- Thursday June 30, 2011
.
The State Tourism Secretariat (SECTURE), the Federal
Consumer Protection (Profeco) and the Association of
the Mexican Association of Travel Agents (AMAV) Northwest
chapter, today unveiled a number of recommendations
to for tourist services in order to avoid mishaps during
the summer vacation season.
At
a press conference the head of the Tourism Ministry,
Juan Tintos Funcke, said that besides promoting tourism,
planning and advancing investments in this area, Tourist
Information and Assistance, whether national or foreign,
has established a framework of collaboration with Profeco
and Amavan to guide not only our visitors, but also
those seeking the same Baja California tourism services
inside or outside the state.
"These services are in many cases offered by Tour
Operators and Travel Agencies that are part of our family
of tourism and that is why we are working in partnership
with them and with the support of the Profeco for Baja
California. We wish to avoid non-compliance experiences
or some types of fraud when purchasing travel services.
These services packages have made Governor José
Guadalupe Osuna Millán very aware that tourist
services are commensurate with the quality imparted
to them and a strict adherence to the regulations, "
the state official said.
Meanwhile Martin Dominguez Rocha, CEO of the Profeco
in Baja, said that before the school holidays, many
Baja families scheduled travel both inside and outside
the state, even outside the country. The federal agency
will verify the services offered and will be attentive
to users who require it, while also issuing recommendations.
Among the key recommendations include those related
to airline services and land transportation, travel
agencies, car rental agencies and those related to so-called
"timeshare" housing. The federal official
invoked a call to exercise caution in the use of credit
cards and verify the conditions set by making use of
promotions.
Representing the Northwest Amavan, Alejandra Lobato
Samano, Vice President of Transportation, said it is
important that users do not get carried away by offers
of large discounts. Certified and established travel
agencies have professional agents who properly advise
travelers to select reliable information on hotel, airline
and other services.
He added that said all agencies are ready for this partnership
to serve travelers, "We have trained personnel
to meet all the requirements of vacationers prior to
departure and are made aware of problem that could arise
and the best way to solve them in the best interest
of the traveler" he said.